We maintain a transparent and customer-friendly approach, while following UAE consumer guidelines.

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1. Cancellations
For products, you may cancel your order before it is processed or shipped. Once shipped, cancellation will not be possible.

For events, you may reschedule or cancel 8 hours before the event time.

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2. Refunds
For products, we do not offer refunds once the product has been delivered, unless the item is damaged, defective, or incorrect upon arrival.

For event, we offer refund 8 hours before the event scheduled time.

 

3. Damaged or Wrong Items
If you receive a damaged or incorrect product, notify us within 24 hours with photos/video proof. A replacement will be arranged as per availability.

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4. Non-Returnable Items
Due to safety, hygiene, and usage standards, most sports gear, accessories, and personal-use items are non-returnable and non-refundable.

 

5. Payment Reversals
Approved refunds (only in defect/wrong-item cases) will be processed back to the original payment method within 7–14 working days, depending on your bank.

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